Training & BPOs

Business Process Outsourcing is the new buzz word! One of the most “people intensive” industries in India today! I believe it’s the people who make an organization and this is so true about BPOs.

Having worked in a BPO for over four years, I feel training is the most important part and is required not only at the beginning of one’s career, but also intermittently, to ensure efficiency of the organization. BPOs recruit the largest volumes today and they end up spending a large amount on training. Some people feel this is a waste and in stead the employees should be paid better, but I disagree.

Training is not only about work. What is more important is training employees in soft skills and personality development. A confident employee is an asset to the company eventually. Many companies invest in integrating the organization’s goals with the personal ambition of the employee.

I particularly enjoyed the training in stress management, motivation, leadership skills and time management. Of course, initially every employee goes through accent, voice and language training. I feel this inculcates a sort of a discipline amongst the employees which is so important for the organization’s success.

People feel a BPO job is a cake walk! It’s not. Like any other profession, working in this industry requires specialized training to build a valuable team. Only the tough last!
- Ramila

Your Comments

Absolutely!! I completely agree. I have worked in a BPO for 5 years and have not really had any major health issues. Which is really besides the point. The point is, why are so many people against this industry and the work it does?? Any professional BPO teaches you to be punctual, good mannerisms, excellent communication and presentation skills, increases confidence and self worth levels and many more abilities. Not to mention the excellent personal grooming habits and ofcourse all that money!!! If working in the nights is the major concern, then be it known that there are many more industries which demand and get the same from their staff - from the print to the aviation industry. Why does no one feel that those jobs are demeaning? This industry has been a boon for thousands of students right out of college - many have been set free so financially that their contribution to the family has made it more prosperous than what the head of the family's contribution had done till date!! Isn't that something to be very proud of? Today's youth don't think twice about purchasing their own flat or car in their early twenty's itself - which would have been considered an achievement in any middle class family if it had been acheived by the father before he retired from his bureaucratic job!! Hats off to all you young women out there in the BPO industry - it's not a piece of cake - but you sure are working hard and partying hard. Cheers to you!!!
Name : Flo Dhanraj

Write your Comments :