Virtual Workshops on soft skills for today's
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Office protocol intelligence - on visits and
being visited
As a corporate executive, you will have to be in tune
with certain official procedures when it comes to visiting people in their
offices or being visited by them in your office. As everywhere else, manners
play an important in these official procedures. |
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The official visit
Always greet people with a smile and a nod when entering. It is rude not to
greet people when you first enter an office, whether you're the secretary or
the CEO..
When you call on someone you are the guest in
that person's office, and when they call on you, you are the host.
Rules to remember as an official visitor
First, a guest is punctual and does not pay surprise
visits.
When you arrive for an appointment, give your name to
the receptionist or secretary along with the name of the person you are to see. |

Hot tip |
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Guests also do not make themselves more comfortable
in someone else's office.
They don't take over someone else's space by spreading
papers, briefcase or handbag all over the person's desk.
Guests also do not overstay their welcome. When your
scheduled time is up, don't assume the host's schedule is so flexible it can
accommodate you for another hour. Reschedule if you need more time.
Don't go wandering all over the office or disrupt the
schedule of your host's office staff.
Try not to touch personal belongings or papers that belong to the office.
Be polite to everyone including the receptionist and the assistant who leads
you into the office. |
Did you know |
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Rules to receive a visitor
When a visitor arrives for an appointment at your
office, you or your assistant should greet him in the reception area and show
him to your office. |
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The host's responsibility is to greet the
guest and to make the visitor feel comfortable.
When a visitor enters your office, stand up to greet, regardless of age or
gender.
Get up and come around from the desk to shake hands with the person.
Indicate where you would like the person to sit. |
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The host leads the visitor through the visit. When
the meeting is over, the host is responsible for bringing the meeting to a
close, summarising what was covered and what action is to be taken. |
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Either you or your assistant should escort your visitor from
your office to the reception area once the meeting is over.
Never leave visitors to find their own way. Not only is it rude, it jeopardises
security.
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In business dealings of any kind, it pays to be polite. As it has
been said many times, "Good manners make good business sense."
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