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The Sitagita virtual online course on Corporate etiquette

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Office protocol intelligence - on visits and being visited

As a corporate executive, you will have to be in tune with certain official procedures when it comes to visiting people in their offices or being visited by them in your office. As everywhere else, manners play an important in these official procedures.

Tip

The official visit

Always greet people with a smile and a nod when entering. It is rude not to greet people when you first enter an office, whether you're the secretary or the CEO.. 

When you call on someone you are the guest in that person's office, and when they call on you, you are the host.

Rules to remember as an official visitor

First, a guest is punctual and does not pay surprise visits.

When you arrive for an appointment, give your name to the receptionist or secretary along with the name of the person you are to see.

Guests also do not make themselves more comfortable in someone else's office.

They don't take over someone else's space by spreading papers, briefcase or handbag all over the person's desk.

Guests also do not overstay their welcome. When your scheduled time is up, don't assume the host's schedule is so flexible it can accommodate you for another hour. Reschedule if you need more time.

Don't go wandering all over the office or disrupt the schedule of your host's office staff.
Try not to touch personal belongings or papers that belong to the office.
Be polite to everyone including the receptionist and the assistant who leads you into the office.

Rules to receive a visitor

When a visitor arrives for an appointment at your office, you or your assistant should greet him in the reception area and show him to your office.

The host's responsibility is to greet the guest and to make the visitor feel comfortable.
When a visitor enters your office, stand up to greet, regardless of age or gender.
Get up and come around from the desk to shake hands with the person.
Indicate where you would like the person to sit.

The host leads the visitor through the visit. When the meeting is over, the host is responsible for bringing the meeting to a close, summarising what was covered and what action is to be taken.

Either you or your assistant should escort your visitor from your office to the reception area once the meeting is over.
Never leave visitors to find their own way. Not only is it rude, it jeopardises security.

In business dealings of any kind, it pays to be polite. As it has been said many times, "Good manners make good business sense."

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