Introduction of the Host

N. Rajesh Kumar, a graduate in Commerce, has over 20 years of field experience including 5 years of handling a Profit Centre and a couple of years of International Selling experience. He started his career as a Sales Executive and in a short span of time, was given the responsibility of handling the entire Country. Having started his sales career at a very early age he has had opportunities of working for different companies in various industries like - Telecom, Office Automation and Computer Networking.

He has been conducting Training Programmes on Professional Selling Skills (PSS) for over 8 years now, based on his vast practical experience.


About the Class - Monthly

1.Remember, the customer is not interested in you, your products or your company - he is merely interested in what you can do for him.

2.Some salespeople feel more comfortable offering to shake hands with the customer on the way out rather than on the way in. This is a decision entirely for each individual.

3.Don't smoke unless the customer smokes and offers you one.likely to add further fuel to the fire.

4. If you wish to compliment the customer on his premises, staff or accomplishments, make sure that it is sincere. The best kind of compliment is the one that is quoted from a third party whom the customer respects and admires. However, be wary of flattery.

5. Communicate at eye level. If you are ever in the situation where your buyer is much smaller than you are or vice versa, try to maneuver yourself and the buyer into a position where you are communicating on the same level. If you have to stand, keep well back from the buyer and the difference in height will not seem so apparent.

6. Don't be a bearer of bad news. Customers will have enough problems to deal with without any additional burdens.

Talking the right MAN: